Frequently Asked Questions
Answers to all your questions about be399
From opening an account to depositing via bKash, claiming bonuses, cricket betting and responsible gaming rules — easy answers to all your questions about be399, all on one page.
Welcome to be399. We know that both new players and experienced bettors have many questions. That is why this FAQ section has been created to cover the topics most frequently asked about by Bangladeshi users. Account registration, transactions via bKash and Nagad, bonus terms and conditions, slots and live casino games, cricket betting and responsible gaming guidelines — answers to everything are organised below. If your question is not here, our 24/7 live chat support is always by your side.
Account and Registration
Opening an account at be399 is simple. Go to the be399 Login page and complete the registration form with your mobile number, password and the required details. Your account will be active within a few minutes and you can start enjoying all the features of the platform right away. Make sure you provide accurate information during registration, as it will be verified at the time of withdrawal.
Yes, be399 is a responsible gaming platform. To open an account and play here, you must be 21 years of age or older. We take a strict stand against gambling by minors and this is confirmed during identity verification.
No, each person is allowed only one account at be399. Creating multiple accounts is a violation of our rules and is considered bonus abuse. Such accounts may be suspended and there is a risk of the balance being forfeited. Always use a single account for a safe and proper experience.
If you forget your password, use the "Forgot Password?" option on the be399 Login page. A verification code will be sent to your registered mobile number, which you can use to set a new password. If you have any trouble, contact our 24/7 live chat support.
Absolutely. be399 is fully mobile-friendly. Whether you have an Android or iOS smartphone, visit be399.lat from your browser and get the same experience as on a desktop. Live casino, slots, cricket betting — all features work smoothly on mobile. No separate app download is needed.
Deposits and Withdrawals
Deposits to be399 via bKash are generally instant. Your wallet balance is credited right after the payment is confirmed. Occasionally it may take a few minutes due to network issues. If it takes more than 15 minutes, contact live chat with your transaction ID.
The minimum deposit amount at be399 is ৳500 (the same for all payment methods). For withdrawals, a minimum of ৳1,000 is required. Even for smaller transactions, the same security and verification process applies.
Withdrawal requests from be399 are generally processed within 1 hour. Whether you withdraw via bKash, Nagad or Rocket, we aim to process it quickly. Withdrawals are even faster if your account verification is already complete.
Yes, be399 supports the three most popular mobile banking services in Bangladesh — bKash, Nagad and Rocket. You can easily deposit and withdraw money using any of them. The minimum deposit for each method is ৳500.
be399 does not charge any deposit or withdrawal fees on its own. However, your bKash, Nagad or Rocket account may have its own transaction charges set by that service provider. Please refer to the relevant provider's terms and conditions for details.
Games and How to Play
To bet on any cricket match including BPL at be399, log in to your account and go to the cricket section. Select the match you want, and browse the available markets such as match winner, run totals, wickets and more. Confirm your bet by selecting your preferred odds and stake amount. With live betting, you can also place bets while the match is in progress.
Yes, the be399 Casino section offers live casino games from top providers including Evolution Gaming and Ezugi. Live Blackjack, Live Roulette, Live Baccarat, Live Dragon Tiger — play all these games with real dealers in real time. High-definition streaming runs smoothly on mobile as well.
RTP (Return to Player) refers to the percentage of total bets that a game returns as winnings over the long run. For example, if a slot has a higher RTP, players tend to receive comparatively more back over time. However, RTP is a theoretical average — the outcome of each round is random (RNG) and RTP does not apply to short sessions.
Yes, all games at be399 are safe and fair. We use titles from reputable game software providers worldwide, including Pragmatic Play, PG Soft, JILI and Spribe. These providers use internationally certified RNG (Random Number Generator) technology, which keeps game outcomes completely random and unbiased.
Demo mode is available on selected slot games, where you can understand how a game works without using real money. However, any winnings in demo mode are not credited to your real account. To win real money, you need to play in real money mode. Click the demo option in the game lobby where available.
Bonuses and Promotions
When you open a new account at be399 and make your first deposit, you will receive a 150% welcome bonus of up to ৳20,000. For example, if you deposit ৳5,000, you will receive an additional ৳7,500 as a bonus. The bonus will be automatically added to your account. You must meet the wagering requirement before withdrawing the bonus.
A wagering requirement is the number of times you must play through the bonus amount before you can withdraw it. The wagering requirement for the be399 welcome bonus is 10x. This means that if you receive a ৳5,000 bonus, you must place a total of ৳50,000 in bets before withdrawing. This is relatively low by industry standards and is achievable.
You are part of the VIP program from the moment you open an account at be399. Through regular play, you can advance through Bronze, Silver, Gold and the highest level, Platinum. Enjoy weekly cashback of up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold and up to 1.0% at Platinum.
The be399 VIP cashback program applies across various game categories. You can earn cashback by playing slots, live casino and sports betting. Weekly cashback is automatically credited to your account every Monday. See the terms and conditions page for full details.
be399 runs special promotions from time to time. Log in to the promotions section of your account to see current offers including referral bonuses, or ask via our 24/7 live chat. During special Bangladeshi festivals and tournament seasons such as BPL and IPL, there are attractive offers available.
Security and Responsible Gaming
Yes, be399 uses SSL encryption technology to keep all your personal and financial information secure. Your data is not sold or shared with third parties. Please read our privacy policy page for more details.
Self-exclusion is the option to voluntarily take a break from gaming for a set period of time. If you feel that your gaming is getting out of control, contact be399 via live chat or at [email protected] to request a temporary or long-term self-exclusion. We will take action immediately.
be399 places the highest importance on responsible gaming. We offer tools such as deposit limits, self-exclusion and session time limits. Detailed guidance is available on our responsible gaming page. Contact our support team with any concerns — we provide assistance in Bengali.
The be399 support team is available in Bengali 7 days a week, 24 hours a day. Use the live chat button at the bottom right corner of the site for the fastest response. To contact us by email, write to [email protected]. There is no phone or WhatsApp number.
You must be at least 21 years of age to place bets and play casino games at be399. This is a strict policy of our platform. Age is confirmed during account verification and accounts belonging to minors are suspended. Protecting children and teenagers from online gaming is our responsibility.
Still have questions? Contact support
Our Bengali-speaking support team is ready to answer any of your questions 7 days a week, 24 hours a day.
Contact Channels
Live Chat Support
Use the chat button at the bottom right corner of the site. Available in Bengali 24/7 — the fastest way to get help.
Email Support
For complex issues, email us at: [email protected] — we will respond promptly.