be399's Privacy Policy

Section 1

Introduction and Definitions

be399 ("we", "us", or "platform") provides a safe and reliable online entertainment and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to the be399.lat website and all associated services.

The purpose of this Policy is to clearly inform you about what types of personal information we collect, how we use that information, who we share it with, and what steps we take to protect your information. By using our platform, you are considered to have accepted the terms of this Privacy Policy.

Definitions

• Personal Information: Any information that can directly or indirectly identify you.
• User: Any registered or unregistered visitor to the be399 platform.
• Processing: Any operation involving the collection, storage, modification, use, or deletion of data.
• Third Party: Any person or entity outside of be399.

Section 2

What Information We Collect

be399 collects only the information necessary to provide our services, ensure security, and meet legal obligations. The categories of information we collect are outlined below:

2.1 Registration and Identity Verification Information

• Full name and date of birth
• Valid email address
• Residential address
• National ID or passport number (for identity verification)
• Account password (stored in encrypted form)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Usage and Activity Information

• Login and logout times and IP address
• Browsing activity and pages visited
• Game history, bet amounts, and results
• Device and operating system information
• Browser type and version

2.4 Communication Information

• Live chat conversation records
• Messages sent via email
• Details of complaints and support tickets

2.5 Automatically Collected Information (Cookies)

be399 uses cookies and similar technologies. Cookies are stored as small files in your browser and help us remember your preferences and improve service quality. For more details about cookies, see Section 9.

Section 3

Purposes of Data Use

be399 uses your personal information for the following purposes:

• Creating, managing, and securing your account
• Processing deposits and withdrawals
• Providing bonuses, rewards, and promotional offers
• Detecting and preventing fraudulent activity
• Maintaining platform security and stability
• Meeting legal obligations
• Providing 24/7 customer support
• Ensuring responsible gaming and supporting at-risk players
• Improving user experience and service quality
• Sending important notifications (account changes, security alerts, etc.)

Section 4

Legal Basis for Data Processing

be399 processes your information on the following legal grounds:

4.1 Contractual Necessity

When you register with be399, a contractual relationship is formed between us. Processing your information is essential to delivering our services properly — such as completing transactions and managing your account.

4.2 Legal Obligation

We are required to collect and retain certain information in order to comply with anti-money laundering (AML) and know your customer (KYC) regulations.

4.3 Legitimate Interests

We process some information for fraud prevention, platform security, and service improvement, which falls within our legitimate business interests.

4.4 Consent

In certain cases — such as promotional communications — we process your information based on your consent. You may withdraw this consent at any time.

Section 5

Data Sharing with Third Parties

be399 never sells your information. However, we may share information in the following limited circumstances:

5.1 Payment Providers

Necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket to process transactions. These providers operate under their own privacy policies.

5.2 Technology and Software Partners

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the minimum information required to operate games.

5.3 Law Enforcement Agencies

Information may be disclosed to authorities pursuant to court orders, government directives, or legal obligations.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will provide advance notice in such cases.

Section 6

Data Security Measures

be399 takes the highest level of technical and organizational measures to protect your personal information:

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — advanced hashing algorithms are used.
• Access Control: Only authorized staff can access specific user information.
• Firewall and Security Monitoring: Our servers are under continuous security monitoring.
• Regular Audits: Security measures are regularly evaluated and improved.
• Two-Factor Authentication: Two-factor authentication (2FA) is available as an additional security layer for your account.

However, no transmission over the internet can be guaranteed to be completely secure. Please exercise caution when sharing information and never share your password with anyone.

Section 7

Data Retention Period

be399 retains your personal information only for as long as necessary:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for up to 5 years due to legal obligations.
• Financial Transaction Records: Transaction data must be retained for an extended period in accordance with anti-money laundering laws.
• Marketing Consent: If you wish to opt out of marketing communications, this will be actioned immediately.

After the specified retention period, your information is securely deleted or anonymized.

Section 8

Your Rights

You have the following rights regarding your personal information on the be399 platform:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information we have about you.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may not be erasable where legal obligations apply.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

8.5 Right to Object

You have the right to object to the processing of your information based on our legitimate interests, particularly where it is used for marketing purposes.

Section 9

Cookies and Tracking Technologies

be399 uses cookies and similar tracking technologies to improve service quality and personalize your experience.

9.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Performance Cookies: Used to analyze which parts of the site are used most.
• Functionality Cookies: Used to remember language preferences and layout settings.
• Security Cookies: Used to detect fraudulent activity.

9.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some features to stop working.

Section 10

Protection of Minors' Information

be399 is strictly for adults (21+). We do not knowingly collect any personal information from minors.

An age verification process is in place at the time of registration. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

If you know that a minor is using our platform, please let us know at [email protected].

Section 11

Changes to the Privacy Policy

be399 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Display a clear notice on the website
• Send a notification to registered users by email
• Update the "Last Updated" date at the top of the page

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. You are advised to visit this page regularly to review the policy.

Section 12

Contact & Complaints

For any questions, requests, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — at the bottom right corner of the site

We aim to resolve all requests as quickly as possible and within a maximum of 30 business days.